Joel

HORRIBLE Extremely disappointing. Firstly contacted them Saturday and someone was sent to attend. Man arrived few hours after and thought how good is this that he showed. Only to not have the springs to repair. Told me then Sunday/Monday. Monday 3pm is booked when I follow them up Monday morning. 4:30PM Monday man shows with spring. To then tell me the motor needs replacing. He told me could repair but not sure what it is and when I pushed what the actual problem is he had absolutely no idea what he was talking about and just talking crap. I told him to leave. Was charged $550 "cash". Had another man out the next day. Motor was fine. Switch needed to be turned on to be reprogrammed as the man had played with buttons and had no idea what he was doing. Was also told the springs are $350 + GST. I then contacted the owner to inform him of the above as he was not the man who attended. Gave them the chance to rectify the blatant rip off and attempt to upsell a motor for no reason but no care is given. Am awaiting response from ombudsman for next steps on my end.

Date of experience: 10 February, 2024