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N ROTONDI

N ROTONDI

1 reviews

Review of Wild Water Spas
N ROTONDI
N ROTONDI
United Kingdom | 2024.04.30
DO NOT BUY FROM THIS COMPANY DO NOT PURCHASE FROM THIS COMPANY This is my honest and true review They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends. My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting.....
<strong>DO NOT BUY FROM THIS COMPANY</strong> DO NOT PURCHASE FROM THIS COMPANY This is my honest and true review They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends. My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting..... <strong>DO NOT BUY FROM THIS COMPANY</strong> DO NOT PURCHASE FROM THIS COMPANY This is my honest and true review They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends. My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting..... <strong>DO NOT BUY FROM THIS COMPANY</strong> DO NOT PURCHASE FROM THIS COMPANY This is my honest and true review They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends. My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting..... <strong>DO NOT BUY FROM THIS COMPANY</strong> DO NOT PURCHASE FROM THIS COMPANY This is my honest and true review They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends. My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting.....
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Reply from Wild Water Spas 2024.05.16
Dear N ROTONDI, Thank you for your feedback. We apologise for any inconvenience you have experienced. We would like to clarify that your hot tub is no longer under warranty and has not been serviced regularly. The price we provided for replacement parts reflects our operational costs as a national company, which may differ from local providers with lower overheads. We strive to provide fair and transparent service, and we are sorry that our pricing did not meet your expectations. Please do not hesitate to contact us directly if you wish to discuss this matter further. Best regards, Wildwaterspas