Ali Chamanzar

Stay away from Edream I recently purchased a plane ticket for a friend through Edream, and I’m appalled by the experience. Without my permission, Edream signed me up for their so-called "premium" service and withdrew £89.99 from my account. This was done without any prior notice or consent, which is outright fraud. When I attempted to resolve this issue, I was met with complete unresponsiveness. Their customer service is a joke; they don’t answer calls, and the web chat is nothing more than a frustrating loop of automated questions that eventually directed me to a phone number. To my shock, I was required to provide my bank card details just to speak to someone—a clear red flag that something isn't right. It’s outrageous that a company as large and profitable as Edream would resort to such deceptive practices to cheat their customers. I would strongly advise against using their services unless you want to risk unauthorized charges and a complete lack of support. Stay away from Edream!