MarcoL.

The dishonest tour agency and terrible service ever!!! If you are about to book any tour from Malvic tours and safaris, please THINK AGAIN and be cautious!! Below is the first-hand experience for your reference: I booked the 10 day (Kenya+Tanzania) safari tour 2 months in advance, and I joined the tour in February 2022. Not only me, but also four other people in our group felt super disappointed about the quality and their services. At first, agent replied fast and seemed reliable; however, during my tour, the agent changed my itinerary without notice and explanation and was ignoring my messages which was super exhausting. BE CAUTIOUS about the itinerary and infos they advertise on website: They use unclear terms to indicate the accommodation and tour, fe: * "If time permit proceed for short game drive" - You will have 90% chance they WONT do the drive! The guide said he will not do it because he didn't want to pay for the park entrance fee for one more day and they keep the money you paid in their pockets! The camp was cold and even tho we were promised private room for two we got bunk bed dorm which was really cold and not so hygienic. The food was ok, every day almost the same and nothing special and on the departure day it's expected you tip everyone who works there. Picnic lunch was poor and some of the people caught diarrhea (1 dry bread+1 overcooked chicken+1 overripe banana＋1 small juice). Also, there is no clear brief of the schedule everyday, the guide NEVER tell you where you are heading for or how long it will take to the next destination or how long is the break when stopover. We were are always WAITING for the driver, even for the early safari rides, we agreed to start at 7 and sometimes we would wait for an hour for the driver to show up!! There is NO further introduction about the animals, the guide only told you the name of the animals. Super disappointed, would never book them again!