Elsa Ellison

RUN. Don't book with this scam company Don't make the mistake booking with this provider! My flights were cancelled and they didnt return my money back until I sent them a lot of emails and called them. I had made two flights for me and my friend. So after 2 weeks of calling and emailing them giving them all details so they can refund me the flights, it felt that they were pretending to 'not understand' so I literally had to send the same email 10 times for them to refund me. BUT they refund me 1 flight only and I had to email them back and forth more than 20 times and for some reason they don't 'understand' again and keep saying my flight was refunded (Even though it was only 1 flight refunded) so I call them for 2 days now and they tell me their system is down and to call again in 2-3 hours. I call them every 3 hours and they say the same. Theyre a scam company. The worst Customer Service I ever had to deal with in any flights so far. I still havent received any refund for my second flight....

Date of experience: 04 September, 2024