Heidi H

Poor return process - poor quality clothes The return process is brutal. I have yet to see my return processed and I submitted the return on June 21. It isn't even showing that it's been received because of the process between USPS and FedEx. Not necessarily Fed Ex/USPS fault but that whole process is adding to my frustration. The return label is going to say postal through USPS. However, then USPS contracts with FedEx to return it. So it will go to a postal office where FedEx will pick up the package and take it from there. But USPS won't tell you that when they give you a tracking number and it is sitting "in transit" status for three weeks so far. I had to call USPS numerous time to try to figure this all out. When I call FedEx they turn me back to USPS. But this is all NorthStyle's fault for not paying for and providing for an easier way to return items. I hope this process eventually finishes and I get a return for the items I've returned. With that said, one of the dresses I got tore the 2nd time I wore it. The seam just frayed away. I called and they at least processed a refund without requiring me to return the dress. But at the end of that call, yes they asked if I wanted to participate in a reward program. No way. I mentioned I would never order from them again given both of these experiences.