Gareth Powell

DO NOT USE THIS COMPANY!!!! How this company has 4 stars on Trustpilot is beyond me!!! I ordered an adidas originals Hvy Fil Dwn Jkt Long Stay Warm Detachable hooded down Jacket Black in XXL. I know that XXL in adidas products fits me well as I only ever buy adidas when it comes to leisure wear. When my coat reached the uk I was hit with an import tax bill of £81.92 before DHL would release it to me and I genuinely wish now that I’d not placed the order!!! The coat that arrived was absolutely massive and at least a 5XL in adidas sizing. I contacted Kicks Crew customer service where I was asked to measure the coat and send photographic evidence of the measurements before they would discuss the matter further. I did this and they have tried to come back telling me that the measurements of the garment are actually measurements of the person wearing the item and NOT the garment itself. Although I have NEVER heard of this being a sizing method used by adidas I went back to the coat and even if my measurements were that of the coat, it would still be far too big!!! I have now politely asked for a refund or an exchange which they have ignore and then declined!!!! I don’t want anyone else to have to go through this experience, so PLEASE DO NOT USE THIS COMPANY!!!!

Date of experience: 18 September, 2024