Review of Coops & Hutches
Lee Bateman
United Kingdom |
2024.08.21
Item not received, money taken AVOID
I have recently moved and we purchased a coop.
I entered my new address and then received an email stating I could buy a treatment upgrade. This upgrade didn't require me to enter my address. I then received an email stating the upgrade would be delivered to my old address.
I phoned immediately and was reassured it would be sent to the correct address.
The following day I received a phone call from an old neighbour stating that had witnessed a courier leave two large boxes in the street.
I asked that he deliver to my new address and was quoted a price.
I immediately spoke with Sam who was incredibly rude and didn't believe me. He said I would need to write him an email so he could investigate. I explained the coop had been delivered to a high crime area in error and will gone imminently. He said he didn't believe me and couldn't help me. He didn't accept that as a company they are responsible for the delivery of items. Sam said 'if I was difficult he would hang up and I get nothing'. He then proceeded to end the call.
I am out of pocket to the tune of hundreds of pounds and need to complete a chargeback now. It may be that this ends up in a small claims court.
I would advise you pay the extra and go to a reputable company. I now have lots of stress and possibly months of legal action all because I chose this company.
Date of experience: 20 August, 2024
Date of experience: 20 August, 2024
Dear Lee,
Thank you for your feedback. I’m sorry to hear that you’re dissatisfied with your experience.
However, I’d like to clarify that the delivery address provided at the time of purchase was the one associated with your Apple Pay account. When you contacted us to resolve the issue, I requested that you send an email with the correct details so that we could assist you further. Unfortunately, you declined to do so, mentioning that you charge for your time.
We are committed to resolving any issues that arise, but in this case, we were unable to proceed without the necessary information. I sincerely offered to help rectify the situation, but I must stress that our ability to assist is contingent on receiving the required details from our customers.
We always strive to provide the best possible service, and it’s disappointing when we’re not able to reach a resolution. Should you wish to discuss this further, please feel free to get in touch, and we’ll do our best to assist you.