Marie Lavalley

Definitely not the best IMO BUYER BEWARE. Ordered two of the $999 Ultrafine 468 filters. I received them 3 weeks after ordering and did not receive a ship confirm. I opened one, it had a plastic off gas smell (I think from the filters and other reviews state this too). I wasn't happy with the build quality, it was clunky, tippy, LOUD, bright panel lighting and sorry to say the unit is quite fugly. It's also not made in the USA as they state, the box clearly states made in China, which is fine but don't put USA on your front panel. Anyhow, after running one for an hour, I just wasn't happy with the $999 price tag vs. build quality because I've had better filters at half the cost (tested same for particles, etc). I sent an email to ask for an RMA. I did not get a response back (they say you have to contact within 7 days to avoid the 30% restocking fee, but also say you have 30 days to return). After two weeks, I got ahold of an agent via the phone, and then we emailed. They said no returns after opening. I disputed this and they agreed to escalate the matter as that is not the policy as per the website. I did not open both so I said, I'd pay the restock fee for one and would appreciate a full refund for the other. The matter had to go "to a manager" and since then I have not heard back after reaching out several more times. I opened a dispute with AMEX and because they are awesome they took it on and refunded me but that is beside the point. Amex shouldn't have to take the hit for poor customer service and quality on behalf of this company. BUYER BEWARE.

Date of experience: 14 November, 2023