Maksim Chetvernia

eDreams is a scam company My request to the customer care: I paid your company eDreams 177 euros for tickets from Antalya to Munich according to the reservation number 14450975289. Flight XC6103 on March 16, 2024 was canceled, which was notified to me by the airline and offered me a refund. I agreed to the refund but only received €144.98. I declare that this withholding of service fees (including baggage fees) by eDreams is fraudulent and I demand a full refund. I understand eDreams' desire to make money on service fees for providing customers with high quality services - that's why your company was chosen when purchasing tickets. But please agree, it is unfair on your company's part to continue earning in full when the service is canceled. I (as a customer) incur additional losses due to late rebooking of other flights and I am transferring these risks to my side. I think it is also fair of you to put the risks of flight cancelation into the price of your services and refund the money in case of flight cancelation. Why should I, as your client, lose money and you make money, if the final service for which I contacted you is not provided, and a physical flight is certainly such a service for the client. The response: ...We would like to inform you of the terms & conditions that in case of cancellation made by the airline we will refund you the amount that we have received from the airline. However, the service charge that was paid while creating a booking would not be refunded...