Shaili Sanghvi

Shitty How I wish we could have negative star rating! Maids in Mumbai promises you a maid of your requirement on immediate basis. The minute I put a query of requiring a maid they called up immediately and explained how I must pay 9000 rs registration fees so that i get to see profiles of maids. I insisted on showing me the profiles but they resisted and said that I will have to pay 15000rs after looking at the profiles. I saw profiles and talked to maids and selected one maid and after that paid 9000rs but the staff (Nikita and Ayaan i.e the manager) insisted on full amount. After paying the remaining amount, they all stopped being in touch. The maid never came and I had to keep messaging and calling the company to get a maid. They made me talk to 3 maids and they all would say yes but they would never turn up. The agency wont call to inform either rather they themselves dint know if the maid is coming or not. Their job got over the minute they got their free money. Their staff including the mangers are cheap, rude and has zero professionalism. Let me name them with how to they reply: When I asked Nikita about maid not coming she said ‘Acha, nai aanewali kya?’ When I asked Anaaya that why is the maid not coming? She replied saying ‘aaj nai ayi toh kya ho gaya, kal ayegi aana hoga toh. Mujhe mat sunao’ When I asked Rahul (senior staff) about getting my refund; he said ‘bache ki jaan legi kya?’ The manager named Ayaan would not pick up my calls or would be ready to come up with a solution. The senior manager Shahrukh is the most cheapest person I have seen. His answer to my query was ‘my office hours are over so I want to go home, bye’ and he disconnected the call after me waiting for two full days to talk to someone who can talk about my refund. After struggling alot when I gave in writing about getting my refund attaching the proofs of payment, they ignored my email too. Later when I told about getting a lawyer involved is when they got me maid who came at my place at 9.30 pm. I had to coordinate with her myself because the agency staff wont entertain you after 7pm. Even though their website mentions that they will provide 24*7 support, it is a lie and nobody will entertain you after 7pm or before 10am. You have to keep calling and messaging non stop during the office hours but they will not call you up once by themselves once you have paid them the money. The whole experience with these people was pathetic, they try and steal honest people’s money and make them go through mental agony. NEVER EVER DO ANY BUSINESS WITH THEM!