Elisabetta Agostini

Scammed twice by lazy company Twice now I’ve sent a parcel from Italy to U.K. I am Italian and I sent some goods from home to my home in England. The first time they lost my parcel, the customer service was useless and lying and it arrived about 2 and half months later. The second time I sent my used clothes to have more space in the luggage, paid 30£ for the delivery and then a week later they ask me 98£ for custom and border fees. I refuse to pay them, can never find them at the phone so I email, wait 5 days to be referred to someone higher just for them to stop responding. I finally paid it and thought it was the end of it, but now, a month later I get an invoice of 7.92£ for late payment. What a company of scumbags. Sending a parcel from Italy to U.K. costed more than flying myself there!

Date of experience: 01 May, 2024