Review of Litfad
Paul Roarty
United Kingdom |
2024.03.25
AVOID THIS COMPANY
DO NOT BUY FROM THIS COMPANY
I ordered 2 bar stools which cost £278. I didn’t realise until after I had placed the order that the company was based overseas. It took over 8 weeks for the chairs to arrive.
They were packaged in a very thin cardboard box with thin single layer bubble wrap and were significantly bent, dented, scratched and one of the seats was torn.
I was offered a 5% refund. After numerous emails this rose to 40% with threats from the company that it would be very expensive to return the goods as I would be liable for delivery and customs costs.
I found the customer service to be exceptionally poor and disappointed I wasn’t offered a full refund. They have now offered to send replacement items, but the timescales are unacceptable and I have no faith the goods would be delivered undamaged.
When I submitted a negative review on their site they blocked me.
AVOID