Maria

Scam NEVER, EVER use this site to buy tickets. I purchased flight tickets with Kiwi to travel with my family. Kiwi was unable to confirm the flight booking. I received a message telling that I could request a refund. In their platform there was no way to request a refund. The “only” way I could solve the issue was to get some other tickets 800 € more expensive. So I contacted customer service to ask about the refund and they informed me that the money was already refunded...it never happened. I asked my bank to cancel the transfer ... I am waiting for it to be solved somehow... I am thinking that I will lose about 3000 EUR.

Date of experience: 13 June, 2024