Terry Skipper

Jan & Terry Birstall Leicester Panic set in when we couldn’t open our back porch UPVC door. DM Locksmiths number was in our local trade directory and sounded hopeful. Very prompt response and Richard arrived next morning, a very amiable chap and soon explained his plan of action and possible outcomes. We were not very confident as the door is thirty plus years old but he assured us that he had never been beaten yet! Plan A didn’t work but he moved on to identify a broken gearbox which was swiftly removed. Two units on the van didn’t fit, but I might have one at home. Will see you early next day. Returned an hour later with a unit that he had constructed - resourceful man - and half an hour later the was as good as new, or better as the new parts were of better quality. Cannot recommend these people more highly. Richard is brilliant in every way. Considerate, sympathetic, explains everything in an easily understood way. A real credit to DM. Locksmiths.

Date of experience: 04 June, 2024